FAQ Frequently Asked Questions

How to contact CDBANQ.com?

1/1/2021
You can always contact our Customer Service Department and your email will be responded within 24-48 hours. Please always quote your order confirmation number if you are to inquire about the order status.

How to pay for my order?

1/1/2021
You can pay with your credit card (Visa, Master, AE, Discover), bank account or balance via PayPal without sharing your financial information.

Will I be contacted with order status?

1/1/2021
Yes. Once you have placed your order, the system will automatically generate an Order Confirmation Email to your email, which confirms the receipt of the order. We will also send out the Shipping Confirmation Email including mail tracking number to

How can I view the status of my order from CDBANQ.com?

1/1/2021
Please login to your My Account page from the link on the top and you'll be able to view all status of your orders placed with us.

How do I know if the items I order are in stock?

1/1/2021
On product page, you'll be able to view availability and estimated shipping time. Available items by major labels will be shipped within 2-5 business days. Some items from small/indie labels may take more than 7 days to ship due to distribution inef

What if my ordered items become out of stock after I placed the order?

1/1/2021
If for any reason, your ordered item become out of stock after your placed your order, we'll try to source it from our suppliers network. If we're unable to re-stock it after certain time frame, we will notify you by email and issue you refund direc

Is it safe to use my credit card at CDBANQ.com?

1/1/2021
You can pay by credit card through PayPal, where your payment will be processed securely with industry-leading encryption technology (look for "https" in the address/URL window.) With PayPal, you don't have to share your financial information with u

How long will it take to ship my order after it is placed?

1/1/2021
Most orders ship within 2-5 business days after being placed (excluding weekends and holidays). Few orders that contains items from small/indie labels might take more than 7 days to ship due to distribution inefficiency by those labels. We make sever

Are your selling new or used items ?

1/1/2021
At this stage, we only sell brand new sealed products.

What are your shipping costs?

1/1/2021
You can view the latest shipping rates tables here but final shipping costs will be displayed on checkout page.

When will my order arrive?

1/1/2021
It usually takes about 5-14 business days for an order to arrive in most countries, however, the actual delivery time depends on the destination and the type of shipping. For international shipments it also depends sometimes on local customs office.

Do you combine order?

1/1/2021
We are more than happy to combine multiple orders for shipping purposes, provided that the request is made early enough to accommodate. If you wish us to combine your orders, simply send a brief message to Customer Service Department with a reques

Can I cancel my order?

1/1/2021
Unlike labels in most countries, Japanese media labels don't accept cancellation at all. So we will only accept order cancellation under below circumstance As long as your order status is still marked as "NEW" from My Account page (usually during

I can't find the item? Are you able to locate it?

1/1/2021
In most cases, you should be able to locate every Japanese release published after 2013. If you couldn't locate certain item, please feel free to contact us and we'll be more than happy to add it for you. If the title is still available from all of o

Do you have Reward Points Program? How does it work?

1/1/2021
Yes, we do have uur Reward Points Program comes. To simplify, you can redeem US$1 for every 300 points you earned and the calculation will all be done automatically.

How to redeem my Reward Points?

1/1/2021
Simply login to your My Account page / My Rewards section and you shall be able to redeem Gift Certificate (US$5, US$10, US$15, US$20, US$50, US$100) with your points. An unique Gift Certificate Code will be generated to you via email immediately

What currency are you using?

1/1/2021
All transactions are conducted in US dollars and the Japanese list price (JPY$) displayed at the bottom of each product page is for reference only. We adjust currency exchange rate on a daily basis to ensure price competitiveness.

Is DVD playable in my country?

1/1/2021
Unless otherwise specified, all DVDs we sell are in Region 2 format (playable in Japan, Europe & Middle East) and it carries NO sub-titles. In order to view the content of Region 2 DVD, you need a Region 2 or Region-Free DVD player or particular soft

Why do you change your price all the time?

1/1/2021
To keep you from being charged with overseas transaction fee and hidden handling fee by your credit card company, all transactions at our site are conducted in US dollars.

How to track the shipping status of my order?

1/1/2021 by CDBANQ.com
Once your order is shipped, we'll assign mail tracking number via shipping confirmation email to you. 1) EMS Shipments can be traced ONLINE at all postal websites in countries where EMS Express Airmail Shipping is available. 2) Most countries h

How does "backorder" works?

1/1/2021
For items with stock status as "backorder," it means it is currently out-of-stock and the maker is waiting for more orders to decide whether the next pressing will be manufactured. We will keep all back-orders for 30 days and if we're not able to obt

Will there be extra fee using PayPal?

1/1/2021
Our site is denominated in USD and we currently accept payment via PayPal. If your PayPal balance or credit card is in USD, there will be NO additional fee. However, if your PayPal balance or credit card is in another currency,