FAQ Frequently Asked Questions

How to contact CDBANQ.com?

1/1/2016
You can always contact our Customer Service Department and your email will be responded within 24-48 hours. Please always quote your order confirmation number if you are to inquire about the order status.

How to pay for my order?

5/4/2009
You can pay Visa & Master cards directly and you can also pay with your credit card (Visa, Master, AE, Discover), bank account or balance via PayPal without sharing your financial information.

Will I be contacted with order status?

5/4/2009
Yes. Once you have placed your order, the system will automatically generate an Order Confirmation Email to your email, which ONLY confirms the receipt of the order and assigns the Order Confirmation Number. We will process your order right after. We

How can I view the status of my order from CDBANQ.com?

5/4/2009
Please login to your My Account page from the link on the top and you'll be able to view all status of your orders placed with us.

How do I know if the items I order are in stock?

5/4/2009
On product page, you'll be able to view availability and estimated fulfillment/collection time. Available items will be shipped within 1-5 business days. Some items from small/indie labels may take more than 7 days to collect.

What if my ordered items become out of stock after I placed the order?

5/4/2009
If for any reason, your ordered item become out of stock after your placed your order, we'll try to source it from our suppliers. If we're unable to bring it back to our stock within 5 days after we have received your order, we'll notify you by emai

Is it safe to use my credit card at CDBANQ.com?

5/4/2009
Yes, all credit card transactions are securely processed in PCI-compliant environment including RC4 256-bit SSL encryption page and hacker/virus safe server (tested on a daily basis.) Your payment privacy and security are our top concerns.

Are your selling new or used items ?

5/4/2009
At this stage, we only sell brand new products.

What are your shipping costs?

5/4/2009
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

When will my order arrive?

5/4/2009
It usually takes about 5-14 business days for an order to arrive in most countries, however, the actual delivery time depends on the destination and the type of shipping. For international shipments it also depends sometimes on local customs office.

Do you combine order?

5/4/2009
We are more than happy to combine multiple orders for shipping purposes, provided that the request is made early enough to accommodate. If you wish us to combine your orders, simply place your second order just as you did your first, then send a b

Can I cancel my order?

5/4/2009
Unlike labels in most countries, Japanese media labels don't accept cancellation at all. So we will only accept order cancellation under two circumstances: 1) NEW ORDER As long as your order status is still marked as "NEW" from My Account page (us

I can't find the item? Are you able to locate it?

5/3/2009
In most cases, you should be able to locate every Japanese release published after 2009. If you couldn't locate certain item, please feel free to contact us and we'll be more than happy to add it for you. If the title is still available from all of o

Do you have Reward Points Program? How does it work?

4/30/2009
Yes. Our Reward Points Program comes with the highest value compared with other merchants in the market. It's about 3.3% rebate of your order amount and could sometimes go up to 5-10% through our promotional campaigns. To simplify, you can redeem US$

How to redeem my Reward Points?

4/25/2009
Simply login to your My Account page / My Rewards section and you shall be able to redeem Gift Certificate (US$5, US$10, US$15, US$20, US$50, US$100) with your points. An unique Gift Certificate Code will be generated to you via email immediately

What currency are you using?

4/21/2009
All transactions are conducted in US dollars and the Japanese list price (JPY$) displayed at the bottom of each product page is for reference only. We adjust currency exchange rate on a daily basis to ensure price competitiveness.

Is DVD playable in my country?

4/21/2009
Unless otherwise specified, all DVDs we sell are in Region 2 format (playable in Japan, Europe & Middle East) and it carries NO sub-titles. In order to view the content of Region 2 DVD, you need a Region 2 or Region-Free DVD player or particular soft

How to track the shipping status of my order?

4/20/2009 by CDBANQ.com
Once your order is shipped, we'll assign mail tracking number via shipping confirmation email.

Why do you change your price all the time?

5/8/2008
To keep you from being charged with overseas transaction fee and hidden handling fee by your credit card company, all transactions at our site are conducted in US dollars.