| by
|
| You can always contact our Customer Service Department and your email will be responded within 24-48 hours. Please always quote your order confirmation number if you are to inquire about the order status. |
| ^ Top |
|
|
| |
| by
|
You can pay directly by Visa & Master credit cards or you can also pay with your credit card (Visa, Master, AE, Discover), bank account or balance via PayPal without sharing your financial information.
If you pay by PayPal, you will be re-directed to PayPal to make the payment during checkout.
If you pay by Credit Card, we will only charge to your card when we are ready to ship out your order. However, the order amount will be held and reserved off your credit limit for authorization. Actual billing will be conducted when we are about to ship out your order later on.
|
| ^ Top |
|
|
| |
| by
|
Yes. Once you have placed your order, the system will automatically generate an Order Confirmation Email to your email, which ONLY confirms the receipt of the order and assigns the Order Confirmation Number. We will process your order right after. We will also send out the Shipping Confirmation Email including mail tracking number to you after you order was shipped.
|
| ^ Top |
|
|
| |
| by
|
| Please login to your My Account page from the link on the top and you'll be able to view all status of your orders placed with us. |
| ^ Top |
|
|
| |
| by
|
On product page, you'll be able to view availability and estimated fulfillment/collection time. Available items will be shipped within 1-5 business days. Some items from small/indie labels may take more than 7 days to collect. Occasionally, some initial pressings or limited-edition titles may no longer be available for order before we update the site so please make sure you place the order in a timely manner. You will always be notified by email if any item in your order becomes unavailable.
|
| ^ Top |
|
|
| |
| by
|
If for any reason, your ordered item become out of stock after your placed your order, we'll try to source it from our suppliers. If we're unable to bring it back to our stock within 5 days after we have received your order, we'll notify you by email with estimated shipping time.
We work with several suppliers and will try every possible way to fulfill your order. If we're unable to obtain your items from our supplier network, the item is probably unavailable elsewhere.
|
| ^ Top |
|
|
| |
| by
|
Yes, all credit card transactions are securely processed in PCI-compliant environment including RC4 256-bit SSL encryption page and hacker/virus safe server (tested on a daily basis.) Your payment privacy and security are our top concerns.
To be compliant with PCI, we do NOT store your card information in any place and you have to submit your card information every time when you place the order with us. If you pay it online, your card information will be simultaneously deleted as soon as the charge is completed.
As an alternative, you can also pay by credit card through PayPal, where your payment will be processed securely with industry-leading encryption technology (look for "https" in the address/URL window.) With PayPal, you don't have to share your financial information with us. Your purchase will also be covered by PayPal's Buyer Protection Programs. You might want to find out other advantages of PayPal payment.
|
| ^ Top |
|
|
| |
| by
|
Most orders ship within 3-5 business days after being placed (excluding weekends and holidays). Few orders that contains items from small/indie labels might take more than 7 days to ship due to longer collection time. We make several shipments everyday (excluding Sundays) and will ship your items as soon as it's in our hands.
|
| ^ Top |
|
|
| |
| by
|
At this stage, we only sell brand new products.
|
| ^ Top |
|
|
| |
| by
|
| You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. |
| ^ Top |
|
|
| |
| by
|
It usually takes about 5-14 business days for an order to arrive in most countries, however, the actual delivery time depends on the destination and the type of shipping. For international shipments it also depends sometimes on local customs office. Please note that orders to Italy might take up to 4 weeks to arrive due to new customs clearance procedure in Italy.
|
| ^ Top |
|
|
| |
| by
|
We are more than happy to combine multiple orders for shipping purposes, provided that the request is made early enough to accommodate.
If you wish us to combine your orders, simply place your second order just as you did your first, then send a brief message to Customer Service Department with a request for us to combine the orders, e.g., "My name is Mary Landis. Please combine the order I just placed with the one I placed earlier." |
| ^ Top |
|
|
| |
| by
|
| Yes, as long as your order status is not marked as "Shipped", you may cancel your order. To cancel your order, please send your cancellation request through Customer Service Department |
| ^ Top |
|
|
| |
| by
|
In most cases, you should be able to locate every Japanese release published after 2009. If you couldn't locate certain item, please feel free to contact us and we'll be more than happy to add it for you. If the title is still available from all of our suppliers, we shall be able to locate it without any problem.
For new and future releases, please utilize our text catalog and you can locate the item much faster by entering the product ID in search box.
|
| ^ Top |
|
|
| |
| by
|
| Yes. If you are interested in Japan CD wholesales, please feel free to contact us. |
| ^ Top |
|
|
| |
| by
|
Yes. Our Reward Points Program comes with the highest value compared with other merchants in the market. It's about 3.3% rebate of your order amount and could sometimes go up to 5-10% through our promotional campaigns. To simplify, you can redeem US$1 for every 300 points you earned and the calculation will all be done automatically.
By purchasing each product, you will automatically earn the Reward
Points (number of points will be displayed on each product page). When
you accumulate the points, you will be able to redeem Gift Certificate
(US$5, US$10, US$15, US$20, US$50, US$100) through your personal "My
Account" page.
As soon as the redemption process is completed,
the system will automatically generate Gift Certificate Code to you via
email and you shall be able to use that particular code to offset the
order amount for the next purchase with us. |
| ^ Top |
|
|
| |
| by
|
Simply login to your My Account page / My Rewards section and you will be able to redeem Gift Certificate with your points.
Then an unique Gift Certificate Code will be generated to you via email immediately and you
shall be able to use that particular code to offset the order amount during the checkout page (Apply Coupon > Go) when having the next purchase with us.
|
| ^ Top |
|
|
| |
| by
|
All transactions are conducted in US dollars and the Japanese list price (JPY$) displayed at the bottom of each product page is for reference only. We adjust currency exchange rate on a daily basis to ensure price competitiveness.
|
| ^ Top |
|
|
| |
| by
|
Unless otherwise specified, all DVDs we sell are in Region 2 format (playable in Japan, Europe & Middle East) and it carries NO sub-titles. In order to view the content of Region 2 DVD, you need a Region 2 or Region-Free DVD player or particular software to watch it. Unfortunately we won't be able to support DVD region conversion.
|
| ^ Top |
|
|
| |
| by
|
To keep you from being charged with overseas transaction fee and hidden handling fee by your credit card company, all transactions at our site are conducted in US dollars.
We base our price (US$) on original list price in Japanese Yen (same store price as in Japan) and adjust currency exchange rate daily to ensure price competitiveness and reflect market situation. That's why the price varies. If you're paying by Japanese Yen, there's a chance that you might be charged with extra hidden fee that we would like you to be avoid of.
|
| ^ Top |
|
|
| |
