FAQ Frequently Asked Questions

In most cases, you should be able to locate every Japanese release published after 2009. If you couldn't locate certain item, please feel free to contact us and we'll be more than happy to add it for you. If the title is still available from all of our suppliers, we shall be able to locate it without any problem.

For new and future releases, please utilize our text catalog and you can locate the item much faster by entering the product ID in search box.

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Do you have Reward Points Program? How does it work?

Yes. Our Reward Points Program comes with the highest value compared with other merchants in the market. It's about 3.3% rebate of your order amount and could sometimes go up to 5-10% through our promotional campaigns. To simplify, you can redeem US$1 for every 300 points you earned and the calculation will all be done automatically.

By purchasing each product, you will automatically earn the Reward Points (number of points will be displayed on each product page). When you accumulate the points, you will be able to redeem Gift Certificate (US$5, US$10, US$15, US$20, US$50, US$100) through your personal "My Account" page.

As soon as the redemption process is completed, the system will automatically generate Gift Certificate Code to you via email and you shall be able to use that particular code to offset the order amount for the next purchase with us.

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How to redeem my Reward Points?

Simply login to your My Account page / My Rewards section and you will be able to redeem Gift Certificate with your points.

Then an unique Gift Certificate Code will be generated to you via email immediately and you shall be able to use that particular code to offset the order amount during the checkout page (Apply Coupon > Go) when having the next purchase with us.

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What currency are you using?

All transactions are conducted in US dollars and the Japanese list price (JPY$) displayed at the bottom of each product page is for reference only. We adjust currency exchange rate on a daily basis to ensure price competitiveness.

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Is DVD playable in my country?

Unless otherwise specified, all DVDs we sell are in Region 2 format (playable in Japan, Europe & Middle East) and it carries NO sub-titles. In order to view the content of Region 2 DVD, you need a Region 2 or Region-Free DVD player or particular software to watch it. Unfortunately we won't be able to support DVD region conversion.

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Why do you change your price all the time?

To keep you from being charged with overseas transaction fee and hidden handling fee by your credit card company, all transactions at our site are conducted in US dollars.

We base our price (US$) on original list price in Japanese Yen (same store price as in Japan) and adjust currency exchange rate daily to ensure price competitiveness and reflect market situation. That's why the price varies. If you're paying by Japanese Yen, your credit card issuer bank will impose an extra surcharge between 3% to 5% of the order amount as overseas transaction fee.